Refund & Returns Policy

Effective as of May 1, 2025

We want you to be completely satisfied with your purchase. If you’re not, we’re here to help with a straightforward return and refund process.

Return Window

You may request a return within 30 days of receiving your item.

Return Eligibility

To be eligible for a return, items must be:

  • Unworn and unused

  • In their original packaging

  • Tags must be attached

  • Accompanied by your order number and reason for return

How to Initiate a Return

Please contact us at:
service@clearaquapurify.com

If your return is approved, we’ll send you a prepaid return shipping label (if applicable) and instructions on how to send your item back.

Return Address:
321 S MAIN ST LOT 6
ADAIRSVILLE, GA 30103
United States

Unauthorized returns will not be accepted.

Return Method

All returns must be shipped via mail using the return label provided or a carrier of your choice (when applicable).

Return Shipping & Fees

  • Defective Products:

    • We provide a free prepaid return label.

    • You may request repair, replacement, or a full refund if the issue is not resolved.

  • Customer Remorse (e.g., change of mind, wrong item ordered):

    • Return shipping costs are the customer’s responsibility.

    • You’ll receive a refund for the product price only (shipping fees are non-refundable).

  • Restocking Fee: None.

Exchanges

We do not process direct exchanges. Please return your item for a refund and place a new order for the desired product.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 2 business days.

Please allow additional time for your bank or credit card provider to post the refund.

If it’s been more than 5 business days since your refund was approved and you haven’t received it, please contact us at:
service@clearaquapurify.com